At School Outdoor Learning, we take your privacy very seriously and are committed to protecting your personal information. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
Personal information about our customers is essential to developing a better understanding of them so we can make better decisions and deliver products and services that are relevant and helpful.
Our marketing communications include information about news, products, services, events and offers relevant to educating your pupils outside the classroom.
Where we collect information
We collect personal information in a number of ways.
When you give it to us directly: you may give us your information when you download information or resources, sign up for one of our events or competitions, purchase our products, or when you communicate with us. We may work with a provider which will collect this information on our behalf, but please be assured we are still responsible for your data.
The device you’re using to access our website may provide us with information about what type of device it is, what operating system it uses. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
What information we collect
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you have purchased from us, we may collect where relevant:
- Your name
- Your contact details (full address, email address and phone number)
- Your school/organisation and role
- Information on all products and services purchased
How we use your info
We will mainly use your data to:
- Provide you with the services, products or information you asked for
- Provide you with information about outdoor learning
- Keep a record of your relationship with us
- Ensure we know how you prefer to be contacted
- Understand how we can improve our services, products or information.
If you would like to contact us about your marketing preferences you can contact us at firstname.lastname@example.org, 0844 2488 985 or write to us at Hope Cottage, Slab Lane, Romsey, SO51 6BY.
Building profiles of supporters, customers and targeting communications
We may look at how you have previously interacted with us to guide us on how you like to interact with us and the kind of support that you have a preference providing.
We may analyse your personal information to create a profile about you, your interests and preferences. In doing this, we look for other information about you in addition to what you have given us, for example, from social media.
This helps us make sure we send appropriate communications to our supporters/customers, using our resources more effectively as well as helping us to improve the quality of our supporters’ experience with us.
We may contact you to let you know about events and offers we are running. If you don’t want to hear from us, that’s fine. Our forms have clear marketing preference questions and we include information on how to opt out every time we get in touch. Just let us know when you provide your data or contact email@example.com, 0844 2488 985. Please get in touch if you have any questions or concerns.
We do not share personal details to third parties for the purposes of marketing.
How we keep you info safe
We place great importance on the security of your personal information and will always try to take appropriate precautions to protect it.
We ensure that there are appropriate technical controls in place to protect your personal details. For example our servers and network are protected and routinely monitored.
We always ensure only authorised personnel have access to your information, and that they are appropriately trained to manage your data.
We do not use external organisations that collect and/or process personal data on our behalf.
We will only ever share your data in other circumstances if we have your explicit and informed consent.
How we keep your info up to date
Where possible, we try to keep your records up to date; for example. However, we really appreciate it if you let us know if your contact details change.
Your rights to your information
You retain control of your data and you have the right to ask us to stop processing your personal information, which we will do if it’s not necessary for the purpose you provided it to us for.
You also have the right to ask for a copy of the information we hold about you. If you want to access your information, send a description of the information you want to see and proof of your identity by post to Andy Carley, Hope Cottage, Slab Lane, Romsey, SO51 6BY.
We do not accept these requests by email so we can ensure that we only provide personal data to the right person.
If you would like to make a complaint about how we process your personal data, please contact Andy Carley at firstname.lastname@example.org or write to us at Hope Cottage, Slab Lane, Romsey, SO51 6BY.
Changes to this policy
This policy may change from time to time. If we make any significant changes in the way we treat your personal information, we will publicise these changes clearly on our website or contact you directly with more information.
If you have any questions, comments or suggestions, please let us know by contacting email@example.com, 0844 2488 985 or write to us at Hope Cottage, Slab Lane, Romsey, SO51 6BY.